ChicCharm

Refund & Returns Policy

We want you to feel confident with every purchase. Below you’ll find our return eligibility, refund timelines, and how to start a request.

1) Return Eligibility

• Returns for quality-related issues must be requested within 14 days of delivery.
• Items must be unused, in the same condition as received, and in original packaging.
• We cannot accept returns for personal preference if the product matches the description and images shown on the website.
• Items that are not original, are damaged/missing parts not caused by us, or are returned after the 14-day window may be declined.

2) Returns & Exchanges

Our policy lasts 14 days. Requests submitted after this period may not be eligible for a return, refund, or exchange. To complete a return, we may ask for a receipt or proof of purchase.

3) Refunds

After we receive and inspect your return, we will email you to confirm receipt and inform you whether the refund is approved. If approved, we will issue the refund to your original payment method.

Refund timelines (by payment method)

• Credit/Debit Card: sent to the card-issuing bank within 7 business days of receiving the return or cancellation request (final posting time depends on your bank).
• PayPal: processed to your PayPal account within 3 business days.

4) Delayed or Missing Refunds

1. Check your bank account again.
2. Contact your credit card company (posting can take time).
3. Contact your bank (processing time may apply).
4. If you still have not received your refund, email us at support@chiccharm.group.

5) Return Shipping & Handling

• Please contact support@chiccharm.group before sending a return. Returns sent without confirmation may not be identifiable by our warehouse and could delay or prevent a refund.
• If the return is not related to a quality issue, the customer is responsible for the return shipping cost.
• For items valued over $50, we recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of returned packages.
• Exchange delivery time may vary by location.

6) Return Address

Return address details are provided by email after your return request is approved. Do not ship your product until you receive an email confirmation from support@chiccharm.group.

7) Important Notes

• This policy applies only to purchases made on chiccharm.group. If you purchased from a third-party seller, please contact the seller directly.
• Accessories must be new and unopened to qualify for a refund.
• Eligible returns should be in “like new” condition with the original sealed packaging as intact as possible.
• For quality-related malfunctions/DOA cases, we may reimburse shipping after inspection and confirmation that the product is covered.
• For after-sale support, contact us at support@chiccharm.group. We reply within 24 business hours. If you don’t see our response, please check your spam/junk folder.

Questions? Contact our support team at support@chiccharm.group.