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Refund&return Policy
Refund Policy
Cancellation
You may cancel your order within 24 hours of placing it. If your order has not been sent, it will be canceled when we receive your cancellation request. If your order has been sent, then it's no longer able to cancel, please send it back to us when you receive it.
Return & Exchange Policy
We accept a 30-day return and exchange, which means you can request a return or exchange within 30 days after receipt.
* Please submit the return form here with the necessary info. We'll deal with your request within 48 hours on working days.
About return or exchange freight:
Return & Exchange Conditions
Items returned without authorization will not be accepted.
The time frame for return & exchange must not exceed 30 days from when the original order was received.
All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
For exchanges or resizing, if your location falls within a remote area, you may be responsible for remote fees due to geographical constraints. We will notify you in
advance of any applicable fees, allowing you to make an informed decision.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable Items
Final Sale items are not eligible for refund, exchange or resize.
Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable. ChicCharm will charge a 30% restocking fee for the exchange of the personalized items.
Special order items are those changing plating and stone colors, buying a part from the whole set, and the jewelry with personalized engravings, all of these are not refundable. However, Firaluna can exchange it for a different design by charging a 30% restocking fee.
The rings with custom sizes are not refundable.
Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.
Please Note:
* If you want the refund to be issued to your original payment account, please contact one of ChicCharm representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
* When returning goods, the remoteness fee is non-refundable and needs to be deducted from the refund. We do not refund the remote fees you paid for the order.
ChicCharm will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.
Customer received the wrong item.
The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact ChicCharm within 48 hours of receiving their order.)
ChicCharm will charge a 35% restocking fee for the return or exchange of the below items.
Items that are customized with 10K white gold/10K rose gold/10K gold.
Items that are customized with14K white gold/14K rose gold/14K gold.
Items that are customized with18K white gold/18K rose gold/18K gold.
Items that are customized with moissanite stones.
Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@chiccharm.group
Accept Payment
We accept most credit cards, including visa and mastercard, as well as paypal.
Cancellation
You may cancel your order within 24 hours of placing it. If your order has not been sent, it will be canceled when we receive your cancellation request. If your order has been sent, then it's no longer able to cancel, please send it back to us when you receive it.
Return & Exchange Policy
We accept a 30-day return and exchange, which means you can request a return or exchange within 30 days after receipt.
* Please submit the return form here with the necessary info. We'll deal with your request within 48 hours on working days.
About return or exchange freight:
Return & Exchange Conditions
Items returned without authorization will not be accepted.
The time frame for return & exchange must not exceed 30 days from when the original order was received.
All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
For exchanges or resizing, if your location falls within a remote area, you may be responsible for remote fees due to geographical constraints. We will notify you in
advance of any applicable fees, allowing you to make an informed decision.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable Items
Final Sale items are not eligible for refund, exchange or resize.
Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable. ChicCharm will charge a 30% restocking fee for the exchange of the personalized items.
Special order items are those changing plating and stone colors, buying a part from the whole set, and the jewelry with personalized engravings, all of these are not refundable. However, Firaluna can exchange it for a different design by charging a 30% restocking fee.
The rings with custom sizes are not refundable.
Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.
Please Note:
* If you want the refund to be issued to your original payment account, please contact one of ChicCharm representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
* When returning goods, the remoteness fee is non-refundable and needs to be deducted from the refund. We do not refund the remote fees you paid for the order.
ChicCharm will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.
Customer received the wrong item.
The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact ChicCharm within 48 hours of receiving their order.)
ChicCharm will charge a 35% restocking fee for the return or exchange of the below items.
Items that are customized with 10K white gold/10K rose gold/10K gold.
Items that are customized with14K white gold/14K rose gold/14K gold.
Items that are customized with18K white gold/18K rose gold/18K gold.
Items that are customized with moissanite stones.
Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@chiccharm.group
Accept Payment
We accept most credit cards, including visa and mastercard, as well as paypal.
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