Cat Interactive Ball 3 Mode Automatic Rolling Ball Toys Faux Tail Rechargeable Smart Pet Electric Toy Cat Training Imitate Mouse
Specifications:
Material:ABS/Silicone
Battery capacity:150mAh
Battery life:About 90 minutes on a full charge
Package Contents:
1x Smart Ball
1x Type-C Cable
Description:
【High guality】Food grade ABS material, no pressure for cats to bite.
【Intelligent】In intelligent mode, you can wake up by patting, simulate the escape trajectory of prey, roll and hit obstacles, and then intelligently choose the route to avoid
【Quiet】Give the cat a strange night and give you a quiet sleep. 90% of the cache material package in the outer layer, rolling quiet, day and night, play if you want.
【Bite resistance and durability】Soft and skin friendly silicone wrap, in addition to rolling quietly, increases friction, and takes into account bite resistance and durability.
About Charging:
1.Blinking red light: battery is too low and needs to be charged
2.Blinking blue light: the product is charging
3.The green light stays on: charging is complete, please fully charge it for the first time
Notes:
1.Turn on the smart ball: short press the on-off key
2.Switch mode: After turning on the smart ball, long press the power button
3.Smart mode (the blue indicator light stays on for 3 seconds), automatically enters standby mode after running for 3 minutes, reactivates the ball to turn on after slapping,
4.In normal mode (green indicator light stays on for 3 seconds), the ball will automatically turn off after 3 minutes of o peration.
Shipping Policy
We are proud to offer delivery by DHL, UPS, USPS or other reliable couriers! Please note that on average it takes us 1 to 3 business days to complete your order before it can be shipped. Please be assured that we will make every effort to get your order to you as quickly as possible!
Once your order is shipped, the estimated delivery time is 5 to 10 business days depending on your country or region. Please take into account that any peak seasons (e.g. BFCM), holidays, natural disasters or epidemics may affect delivery times.
For Pre-Ordered or Backordered Items:
If your order includes pre-ordered or back-ordered items, we will ship pre-ordered or back-ordered items as soon as they become available. So if you ordered multiple items in one order and only received some of them, don't worry, you'll receive the others soon.
Tracking your order:
If you have provided an email address, you will receive a confirmation email and/or text message containing a tracking ID and a link to track your package.
Tracking information is shown to take 1 to 3 business days.
Wrong or Defective Items
If you receive an incorrect or defective item, please take some clear photos and contact us at support@chiccharm.group within 7 days. We will investigate and assist you in resolving the issue.
We recommend that you check the appearance of the item and all other necessary parts upon receipt of your order and contact us within 7 days if you find any problems. Otherwise, we will not be able to assist you in replacing the incorrect/defective item or resending the missing parts.
Address Error Disclaimer:
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there will be a short period of time in which an incorrect shipping address can be corrected. If you believe you have provided an incorrect shipping address, Please contact us immediately via support@chiccharm.group.
Returns Policy
We have a 30-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@chiccharm.group.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@chiccharm.group.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@chiccharm.group.
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